Privacy Policy

Last updated: August 31, 2026

At Prime Materials, we attach great importance to the protection of your personal data. This Privacy Policy explains what personal data we may collect when you use our site, why we process it, with whom it may be shared, and what your rights are.

This policy applies to the prime-materials.ch website, its different language versions, contact and quote request forms, online orders, as well as exchanges and services associated with the site.

1. DATA CONTROLLER

The data controller for personal data collected through the site and our commercial activities is:

Prime Materials SA
Avenue de Champel 31
1206 Geneva
Switzerland

Email:contact@pmat.ch
Phone: +41 22 346 33 60

Prime Materials SA is responsible for the data processing it determines within the scope of its activities.

2. PERSONAL DATA WE COLLECT

We collect only the data necessary for the purposes described in this policy.

Depending on your use of the site and the nature of your relationship with us, the data may include:

• First name and last name.
• Email address.
• Phone number.
• Postal address or delivery address.
• Company name.
• Job title or professional role.
• Professional contact information.
• Information related to your project.
• Dimensions, plans, technical specifications, finishes, quantities, and other information necessary for preparing a quote.
• Selected products and chosen configurations.
• Information related to orders and purchases.
• Information necessary for processing delivery.
• Information contained in your messages and requests.
• Communication preferences.
• Information related to our exchanges with you.

When you browse the site, certain technical data may also be collected automatically, including:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Browser language.
• Pages viewed.
• Date and time of visit.
• Information related to the use and navigation of the site.
• Technical information necessary for the security and operation of the site.

We do not request sensitive personal data in the normal course of our forms and services. We ask you not to send us sensitive data that is not necessary for your request.

3. HOW WE COLLECT YOUR DATA

We may collect your data:

• When you fill out a contact form.
• When you submit a quote request.
• When you request information about a product or service.
• When you configure a product whose price can be determined directly on the site.
• When you place an order online.
• When you contact us by email or phone.
• When you exchange with us in the context of a project.
• When you browse our site.
• Through cookies and similar technologies when these are used.
• Through technical providers who supply certain services necessary for the operation of the site and our business.

4. WHY WE USE YOUR DATA

We may process your personal data for the following purposes:

• To respond to your contact requests.
• To respond to your quote requests.
• To analyze your needs and prepare commercial or technical proposals.
• To determine or adjust product prices according to their configuration and selected options.
• To prepare offers adapted to projects, ordered quantities, and requested specifications.
• To communicate with you regarding your project.
• To process and manage orders placed directly online.
• To process payments related to online orders through the relevant payment providers.
• To prepare and organize the delivery of orders.
• To manage returns, refunds, exchanges, and claims.
• To provide information about our products and services.
• To organize and manage necessary exchanges for a project.
• To manage our commercial relationship with our customers and partners.
• To improve our site, products, and services.
• To ensure the security and proper functioning of the site.
• To detect and prevent abuses, fraud, and security issues.
• To comply with our legal and regulatory obligations.
• To defend our legitimate rights and interests.
• To send commercial communications when we are authorized to do so.

5. PRODUCTS WITH DISPLAYED PRICES AND QUOTE REQUESTS

Prime Materials offers several categories of products under different commercial terms.

For some products, the price is displayed directly on the site. When the product can be configured, the price may be automatically adjusted based on the options, dimensions, finishes, components, or other characteristics selected by the customer.

For some other products, no definitive price is displayed on the site. These products may require a quote request, particularly when their price depends on the project, quantities, technical specifications, customization, manufacturing, or other special conditions.

In this case, the information provided by the customer may be used to analyze the request, determine the project characteristics, and prepare a commercial offer or personalized quote.

A quote request does not in itself constitute an order or a commitment to purchase. The sale is concluded only when the applicable conditions have been accepted in accordance with the commercial process agreed between Prime Materials and the customer.

6. BASES FOR PROCESSING

Depending on the situation, we process personal data notably:

• When necessary to respond to your request or prepare a quote.
• When necessary for the preparation or execution of a contractual relationship.
• When necessary to process and fulfill an online order.
• When necessary to arrange a delivery, return, or refund.
• When we must comply with a legal obligation.
• When we have a legitimate interest in operating, securing, and improving our activities and our site.
• When your consent is required and you have given it.

When processing is based on your consent, you can withdraw it for the future.

Withdrawal of consent does not affect the legality of processing carried out before its withdrawal.

7. CONTACT FORMS AND QUOTE REQUESTS

When you use a contact form or quote request form, the information you provide is used to respond to your request and, when necessary, to prepare a commercial or technical proposal.

Information related to a project may be retained to allow follow-up of the request, preparation of future offers, and management of the commercial relationship.

We may retain information related to dimensions, quantities, finishes, configurations, plans, technical specifications, and other elements necessary for preparing an offer.

We recommend that you only provide information necessary for your request.

8. ONLINE ORDERS AND PAYMENTS

Certain product categories can be ordered directly online when their price can be determined on the site, particularly when the product has a configuration that allows its price to be adjusted according to the selected options.

When you place an order online, we process the information necessary for order management, invoicing, payment, preparation, and delivery.

Payment information may be processed directly by the payment providers used in our store. Prime Materials does not request or store full credit card data when processing is carried out by a payment provider.

For products whose price depends on a project, quantities, or specific specifications, the site may offer a quote request rather than an immediate online purchase.

9. SHARING YOUR DATA WITH THIRD PARTIES

We may share certain personal data with service providers when necessary for the operation of our business, the site, or the fulfillment of an order.

This may include providers involved in the following areas:

• Hosting and IT infrastructure.
• E-commerce platform and site management.
• Payment processing.
• Email hosting and management.
• Forms and request management.
• IT security.
• Audience analysis and measurement.
• Marketing and communication, when these services are activated.
• Maintenance and technical support.
• IT and administrative management.
• Accounting and consulting.
• Delivery, transport, and installation when necessary for an order or project.

We select our service providers carefully and only provide them with the data necessary for the performance of their services.

We do not sell your personal data to third parties.

10. SHOPIFY

Our site is hosted and operated using the Shopify platform.

Shopify may process certain personal data as part of providing its infrastructure and technical services, including data necessary for site operation, account and order management, security, hosting, and e-commerce functionalities.

When you place an order online, certain data necessary for order processing may be transmitted to Shopify and to the providers used by Shopify or Prime Materials to ensure the operation of the order and payment process.

Shopify may process certain data in different countries in accordance with its own data protection policies and commitments.

For more information on how Shopify processes personal data, you can consult its official privacy policy.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our site may use cookies and similar technologies.

Some cookies may be necessary for the operation, security, and essential functionalities of the site.

Other cookies may be used, depending on the services activated on the site, to:

• Measure audience.
• Understand how visitors use the site.
• Improve performance and user experience.
• Remember certain preferences.
• Measure the effectiveness of marketing campaigns.
• Offer more relevant content or advertisements when these features are activated.

Where required by applicable law, cookies that are not strictly necessary are used only after obtaining appropriate consent.

You can also control or delete certain cookies from your browser settings.

The availability and functionalities of the cookie management system may vary depending on your country, browser, and the services activated on the site.

12. THIRD-PARTY SERVICES

Some features of the site may be provided by third parties.

When third-party services are integrated into the site, they may process certain data in accordance with their own privacy policies.

These services may concern hosting, payments, forms, traffic analysis, security, maps, videos, social networks, communications, or other site functionalities.

This policy does not supersede the privacy policies of the relevant third-party providers.

Where necessary, we will inform you of the use of these services and provide appropriate consent or control mechanisms.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal data outside of Switzerland.

When personal data is communicated abroad, we comply with applicable data protection requirements and take necessary measures to ensure an appropriate level of protection.

Depending on the country concerned and the circumstances, transfers may be based on an adequacy decision, appropriate safeguards, or another mechanism recognized by applicable law.

14. RETENTION PERIOD

We retain personal data only for the period necessary for the purposes for which it is processed.

The retention period depends notably on:

• The nature of the request.
• The existence or absence of a commercial relationship.
• The existence of an order or a project.
• Applicable legal and regulatory obligations.
• The need to retain information to establish, exercise, or defend rights.

When data is no longer necessary, it is deleted or anonymized when possible and appropriate.

Some data may need to be retained longer to comply with legal obligations or to protect our legitimate interests.

15. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against loss, destruction, unauthorized access, alteration, or unauthorized disclosure.

Access to personal data is limited to individuals and service providers who need it to perform their duties or provide their services.

However, no data transmission over the Internet or any computer system can guarantee absolute security.

16. YOUR RIGHTS

In accordance with applicable law, you may have the following rights, among others:

• Request information about the personal data we process about you.
• Request rectification of inaccurate or incomplete data.
• Request the deletion of certain data when legal conditions are met.
• Request the restriction of certain processing when legal conditions are met.
• Object to certain processing when legal conditions are met.
• Withdraw your consent when processing is based on your consent.
• Request the provision or transmission of certain data in cases provided by law.

To exercise your rights, contact us at:

contact@pmat.ch

We may request reasonable information to verify your identity before processing a request.

17. RESPONSE TIME

We will process data protection requests within the timeframes provided by applicable law.

We may contact you when additional information is necessary to process your request or verify your identity.

18. PROTECTION OF MINORS' DATA

Our site is not specifically intended for children.

We do not knowingly seek to collect personal data from children when it is not necessary for our activities.

If you believe that a child has improperly provided us with personal data, please contact us at contact@pmat.ch.

19. COMMERCIAL COMMUNICATIONS

We may use your contact details to send you information about our products, services, collections, projects, or events when authorized by applicable law.

Where your consent is required, we will only send you commercial communications after obtaining it.

You can object to receiving commercial communications at any time by using the unsubscribe mechanism provided in the message or by contacting us atcontact@pmat.ch.

20. PROFILING AND AUTOMATED DECISIONS

We may use certain technical features to automatically adjust the display or price of a product based on the options and characteristics selected by the customer.

This price adjustment linked to the configuration of a product constitutes a commercial functionality of the site and does not, in itself, constitute an automated decision producing legal effects or similar significant effects for you.

We do not currently use the site to make such automated individual decisions producing legal effects or similar significant effects.

21. LINKS TO THIRD-PARTY SITES

Our site may contain links to websites operated by third parties.

Prime Materials is not responsible for the content, security, or data protection practices of these sites.

We recommend that you consult the privacy policies of third-party sites before transmitting personal data to them.

22. POLICY CHANGES

We may modify this Privacy Policy to reflect changes in our activities, our site, the services used, or applicable legislation.

The version published on the site indicates the date of its last update.

In the event of a significant change, we may take additional measures to inform you when appropriate.

23. APPLICABLE LAW

This Privacy Policy is primarily governed by applicable Swiss data protection law, in particular theFederal Data Protection Act (FDPA).

Where other data protection laws apply to certain visitors or processing, the mandatory applicable provisions remain reserved.

24. SWISS DATA PROTECTION AUTHORITY

For questions related to data protection in Switzerland, the competent federal authority is theFederal Data Protection and Information Commissioner (FDPIC).

You can consult its official website for additional information on your rights and applicable Swiss legislation.

25. CONTACT

For any questions regarding this Privacy Policy or the processing of your personal data:

PRIME MATERIALS SA
Avenue de Champel 31
1206 Genève
Switzerland

E-mail:contact@pmat.ch
Phone:+41 22 346 33 60