Shipping policy

 

Why is a Shipping Policy Important?

At Prime Material, quality is measured not only by the precision of our luminaires, but also by the trust we cultivate with our customers. Transparency in our shipping terms is an integral part of this commitment: every order is prepared with care, and every delivery is executed with rigor. Like our creations, your experience deserves reliability, precision, and attention at every step.

  1. Processing and Shipping Times Lead times vary depending on product availability: In-stock products: shipped within 3 to 5 business days. Custom / made-to-order products: approximately 5 to 6 weeks of production before shipment. All orders are prepared and shipped from our workshops and warehouses in Europe (mainly in Portugal). The delivery times indicated are estimates and may vary based on the destination, the carrier, or circumstances beyond our control (weather conditions, customs, etc.).

  2. Delivery Zones Currently, Prime Material only delivers to Switzerland. An expansion to other European countries is planned by 2026. For special requests or international deliveries, please contact us at contact@primematerial.ch. We can also ship your order to a third-party freight forwarder for international reshipment.

  3. Shipping Fees and Delivery Times 🇨🇭 Delivery in Switzerland Small packages (up to 10 kg) → Free shipping Standard packages (10 to 30 kg) → 30 CHF Large packages (over 30 kg or length over 2 m) → 60 CHF All deliveries in Switzerland are handled by our trusted logistics partners. Average delivery times are 3 to 5 business days for in-stock products and may vary depending on the package size or region.

🌍 Delivery Abroad

Small packages (10 to 30 kg) → 50 CHF / EUR Large packages (over 30 kg or length over 2 m) → 70 CHF / EUR Exact fees are calculated automatically at checkout. Delivery times abroad vary depending on the destination and the carrier (on average 7 to 12 business days). For any specific international shipment, please contact us at contact@primematerial.ch for a personalized quote.

  1. Delays or Lost Packages 

In the event of a delay or suspected loss, please contact our team at contact@primematerial.ch. We will work with the carrier to resolve the situation as quickly as possible.

  1. Accuracy of the Shipping Address

Please double-check your details carefully before validating your order. Prime Material cannot be held responsible for a failed delivery due to an incorrect address provided by the customer. If an error is noticed after validation, contact us immediately.